- Rethink strategy and execution—bridge the gaps between enterprise functions, service providers, and technology partners to drive greater business impact.
- Unlock innovation that drives value—practical insights on AI, digital transformation, and next-gen service delivery.
- Future-proof operations—navigate cost pressures, workforce shifts, and geopolitical uncertainties with confidence.
- Network with the leaders shaping the enterprise landscape—engage in peer-driven discussions and hands-on learning.
- Practical Strategies for Global Impact: Discover actionable approaches to drive measurable outcomes across your global operations.
- Leveraging Data for Confident Decisions: Explore how to use Everest Group’s PEAK Matrix® and Pinnacle Model® insights to guide your decision-making with precision.
- The Future of GBS and Vendor Management: Learn best practices for transforming shared services and vendor relationships to unlock new efficiencies and growth opportunities.
- AI, Automation, and Workforce Evolution: Understand how next-gen technologies are reshaping industries and how to future-proof your workforce.
- Building Resilience and Agility in Uncertain Times: Gain strategies to adapt quickly to market shifts, disruptions, and regulatory changes.
- Innovating Through Collaboration and Partnerships: Discover how co-creation with peers, vendors, and ecosystem influencers can accelerate transformation and innovation.
The Connected Advantage: Innovating for Enduring Growth
In today’s environment of disruption and uncertainty, enterprises can’t afford to operate in silos. The organizations that thrive are those that connect—across functions, across partners, and across geographies—to unlock growth, agility, and long-term resilience.
With 72% of enterprises reevaluating their operating models to balance cost efficiency with transformational growth—and 68% of GBS leaders prioritizing innovation as a key driver of business value (Everest Group Research)—the mandate is clear: companies need more than agility to compete. They need the connected advantage.
At Engage London 2026, we’ll explore how global business leaders are embracing this advantage by rethinking strategy and execution, bridging gaps between business units and partners, and leveraging AI, digital transformation, and new operating models to fuel enduring success. Together, we’ll turn disruption into opportunity—and connection into growth
Why Attend:
At Everest Group Engage 2026, we bring together senior leaders in global business services, strategic sourcing, vendor management, customer experience, and IT services from Global 1000 enterprises to explore how interconnected strategies fuel enduring success.
What you will learn:
Justify Your Attendance
Everest Group Engage will change the way you approach and perform in your role, providing ROI long into the future. But you also need to decide when and how to spend your valuable time and money. Engage will deliver the return you need in order to justify your time and expense. Use the justification letter to convince your boss or yourself.
Who will attend
Enterprise global business services, strategic sourcing, vendor management, customer experience, and IT services leaders with the following titles will benefit from attending:
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C-suite leadership |
Global business services |
COO CPO CFO CIO CDO Chief Customer Experience Officer |
Head of Global Business Services Sr Director GBS Strategy Director & COO Executive Vice President, General Counsel, Corporate & Legal Affairs VP GBS Control and Planning Head of Workforce Strategy |
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Sourcing & |
Technology & service delivery |
Chief Procurement Officers IT sourcing leaders VPs of indirect procurement Heads of outsourcing CoEs VMO and supplier management leaders Category leaders for professional services, BPO, and technology |
VP / Director of Digital Transformation VP / Director of Director of Risk & Compliance VP / Director of Infrastructure Head of Customer Operations/CX VP / Director |
CONFERENCE CHAIRS
The conference agenda, facilitated networking, and content experiences are led by industry experts.
ADVISORY BOARD
Global leading voices from across industries and strategic leadership roles provide trusted guidance on the content, programs, and experiences that ensure the value of the conference.
Difference of Engage — London 2026
Direct Engagement with Everest Group Analysts:
Unlike other events, Engage — London 2026 features hands-on sessions, roundtables, and workshops led directly by Everest Group’s analysts. With deep expertise from PEAK Matrix® and Pinnacle Model® insights, these sessions offer actionable takeaways tailored to your challenges. This is your opportunity to engage with the experts shaping industry research and gain practical advice to drive results.
Curated Peer Interactions for Problem-Solving:
Engage — London 2026 fosters collaborative discussions among GBS, shared services, sourcing, vendor management, and IT services leaders, as well as stakeholders in workforce strategy and customer experience. Through small-group formats and roundtables, this event facilitates experience sharing, solution development, and tackling challenges across interconnected global business ecosystems.
High-Impact, Focused Agenda:
Engage — London 2026 is a compact, 1.5-day experience delivering practical, outcome-focused insights without the distractions of traditional conferences. The agenda tackles economic pressures, innovation, and solutions across GBS, sourcing, vendor management, IT services, and customer experience ecosystems. Each session equips leaders with strategies to create sustainable value and drive immediate impact.
Look back at Engage — London 2025
Over 150 GBS, sourcing, VMO, and IT leaders from across industries came together at Engage – London 2025 to tackle the big questions shaping global services and tech. See the moments that made it unforgettable.
Engage — London 2026 Sponsors
Past event gallery
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